Faq

Ordering & Payment

How can I place an order?
Browse our collections of T-Shirts & Tops, Pants & Trousers, and Skirts. Select your desired items, choose size and quantity, then proceed to checkout. You can complete your purchase as a guest without creating an account.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us at [email protected] within 1 hour of placing your order to request changes or cancellation. We cannot guarantee modifications after this window.

Shipping & Delivery

What are your shipping options and costs?
We offer standard (5-8 business days) and express (2-3 business days) shipping. Standard shipping is free on orders over $75. Exact costs are calculated at checkout based on your location and order weight.

Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary from 7-14 business days. Customs duties and taxes may apply and are the responsibility of the recipient.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please initiate a return by emailing [email protected] with your order number and reason for return.

How do I return an item?
After we approve your return request, we will provide a prepaid return shipping label. Pack the item securely, attach the label, and drop it off at a designated carrier location. Refunds are processed within 5-7 business days after we receive the return.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color variations. Please contact [email protected] to arrange an exchange. We will ship the replacement item once the original is returned.

Product & Sizing

How do I find the right size?
Each product page includes a detailed size chart with measurements for bust, waist, hips, and length. We recommend measuring a similar item you own and comparing it to our chart. If you need further assistance, email us at [email protected].

Are your products true to size?
Our T-Shirts & Tops, Pants & Trousers, and Skirts are designed with standard sizing. Customer reviews often note that items fit as expected. For specific styles, please refer to the product description for fit notes.

What materials are used in your clothing?
We use high-quality fabrics such as cotton, linen, polyester blends, and sustainable materials. Material composition is listed on each product page for transparency.

Customer Support

How can I contact you?
For any questions or concerns, please email [email protected]. Our team typically responds within 24 hours on business days.

Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all items are shipped in discreet, eco-friendly packaging.

What if my item arrives damaged or defective?
We are sorry for the inconvenience. Please email [email protected] with your order number and photos of the damage. We will arrange a replacement or full refund promptly.