Shipping policy

Shipping Policy

At SylvaRue, we are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for detailed information on how we process and deliver your purchases.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, covering all product categories including T-Shirts & Tops, Pants & Trousers, and Skirts.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination address. There are no free shipping promotions or waivers available. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Standard Shipping typically delivers within 5-10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or adverse weather conditions.

Order Tracking

Once your order is shipped, we will send a tracking number to the email address you provided during checkout. You can use this tracking number to monitor the progress of your delivery. Please note that we do not have a user center, so all tracking updates will be communicated via email.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. SylvaRue is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately at [email protected].

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Please check with your local customs office for more information.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and provide a suitable solution.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team via email at [email protected]. We are here to help.