Refund policy
At SylvaRue, we strive to ensure your satisfaction with every purchase from our collection of T-Shirts & Tops, Pants & Trousers, and Skirts. If you are not completely satisfied, we offer a straightforward refund process in accordance with our policy.
Eligibility for Refunds
Items are eligible for a refund within 30 days of the delivery date. To qualify, products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel (for hygiene reasons)
- Items damaged due to improper care or misuse
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will provide you with a return authorization and instructions. Please note that we do not offer prepaid return labels; you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different size, color, or style, please initiate a refund for the original item and place a new order through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a full refund or replacement, including return shipping costs.
Contact Us
For any questions regarding our refund policy, please reach out to our support team at [email protected]. We are here to assist you.