Privacy policy

At SylvaRue, we are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you browse or purchase from our online store, which offers T-Shirts & Tops, Pants & Trousers, and Skirts. By using our website, you agree to the practices described below.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your name, billing and shipping addresses, and email address ([email protected] is our primary contact for privacy inquiries).
  • Payment Information: Credit card details or other payment method data, which is processed securely by our third-party payment providers. We do not store full payment card numbers on our servers.
  • Order Details: Products you purchase (e.g., specific T-Shirts & Tops, Pants & Trousers, or Skirts), order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy for details) to enhance site functionality and security.

How We Use Your Information

We use your data solely for legitimate business purposes, including:

  • Processing and fulfilling your orders, including shipping and returns.
  • Communicating with you about order updates, delivery status, or customer service inquiries via email ([email protected]).
  • Improving our website, product offerings, and user experience.
  • Complying with legal obligations, such as tax and record-keeping requirements.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption (SSL/TLS) during transmission and secure server storage. Access to personal information is restricted to authorized personnel only. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax records, typically up to 7 years).

Your Rights

Under applicable privacy laws (including GDPR and CCPA), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing activities.
  • Request data portability, where applicable.

To exercise these rights, please email us at [email protected]. We will respond to your request within the timeframe required by law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our site.

International Transfers

If you are located outside our operational region, your data may be transferred to and processed in countries where we or our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your information.

Third-Party Services

We may use trusted third-party providers for payment processing, shipping, and analytics. These partners are contractually obligated to protect your data and use it only for the services they provide.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this policy or your data, please contact us at [email protected]. We are here to help.