Tracking order

Thank you for choosing SylvaRue for your T-Shirts & Tops, Pants & Trousers, and Skirts. We understand how important it is to know where your order is. Below is a simple guide to help you track your shipment from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you an email at the address you provided during checkout. This email will contain your unique tracking number and a link to the carrier’s website. Please check your inbox (and spam folder) for a message from [email protected].

Step 2: Use a Third-Party Tracking Service

If you prefer a unified view of your package’s journey, we recommend using a reliable third-party tracking platform. These services consolidate information from multiple carriers, making it easy to monitor your shipment in one place.

Recommended Service: 17TRACK

17TRACK is a free and widely used tracking tool. To use it:

  1. Visit www.17track.net .
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the “Track” button. The system will automatically detect the carrier and display the latest status of your package, including location updates and estimated delivery dates.

You can also download the 17TRACK mobile app for real-time push notifications.

Step 3: Understand the Tracking Status

Common tracking updates you may see include:

  • Order Placed – Your order has been received.
  • Shipped – The package has left our warehouse.
  • In Transit – The package is moving through the carrier’s network.
  • Out for Delivery – The package is with the local courier and will be delivered soon.
  • Delivered – The package has been delivered to the address provided.

Step 4: What If You Haven’t Received a Tracking Number?

If more than 3 business days have passed since your order confirmation and you haven’t received a tracking email, please contact us at [email protected]. Include your order number (found in your confirmation email) and we will assist you promptly.

Additional Tips

  • Tracking information may take 24–48 hours to appear after you receive the tracking number. This is normal as carriers update their systems.
  • If your package shows as “Delivered” but you haven’t received it, check with neighbors or your local post office. For further assistance, email us at [email protected].
  • For international orders, customs clearance may cause delays. Use 17TRACK to see detailed customs status updates.

We hope this guide helps you track your SylvaRue order with ease. Thank you for shopping with us!